The importance of Borrower Feedback

At Ethicall we welcome feedback from our client customers.

Whether it is good or bad, feedback helps our business to mould and develop its practices so as to maintain and improve our service. The information card that we leave behind with the borrower not only encourages them to leave valuable feedback but also contains a number of useful contacts that they can turn to for additional and independent help and support thus helping us to drive forward positively good practice of the TCF principles.

Here are a few comments recently left by borrowers who were interviewed by our Field Representatives:

Extremely lovely gentleman. Very considerate and understanding and explained everything to me. Friendly and approachable. 5/31/11 7:06PM

Steve was extremely professional, responding to any questions asked and listened to the information I was giving him. Despite the current situation being a difficult one, he made me feel at ease and treated me as an individual with respect and courtesy, offering sound advice for the future. 5/23/11 2:52PM

To see our very simple survey click on this link: